Roles: Problem Support Manager, KEDB Manager
The content of the known error is reviewed for its correctness and then approved. When the known error is created, the description of the known error and the workaround are created. The resolution information is updated, when a permanent solution is identified after investigation of the known error.
The following section explains the steps for approving the known error.
1. Click ‘Self Service' > ‘KEDB' > ‘Pending KEDB' to view the list of pending known error articles.
2. Click on ‘Known Error ID’ of the known error article to be reviewed.
3. Review the content of the known error and click ‘Approve’ button.
4. A confirmation will be displayed after successful approval.