SapphireIMS provides simple tools and technologies to implement organization Business Service Monitoring policies and pro-actively monitor mission critical infrastructure to achieve business service continuity.
In other words, BSM is a tool to monitor resources as a business service instead of individual components, measure overall health of the business service and configure thresholds to generate alerts when a particular condition is breached.
Reduce business critical downtime by proactive monitoring of mission critical links, devices, servers and critical applications
Instant Notifications and Alerts through various channels like SMS, Email Automatic triggering of corrective actions upon fault
Integrate BSM process seamlessly with service desk
Define and manage SLA/OLA for the BSM services offered
Capacity planning assists in well informed procurement decisions
Proactively monitor system vulnerabilities and bottlenecks through Eventlog and Syslog monitoring