Enclosure Templates


Enclosure Templates provide standard notification texts for selecting Enclosure comments for a service desk request.

 

 

enclosure_template.gif

 

Sr. No

 Field Name

Description

    1

 Title

Enter the name of the enclosure template

 

    2

 Description

Enter text to describe the template

 

    3

Macro

Select the macros from the drop down list that will appear in the Content section of the template

Note.gifNote: You can select any number of macros from the drop down. For more details, refer the  Appendix section, Macros supported in SapphireIMS

 

    4

Content

The selected macros are listed here. You can add text along with the macros selected.

Note.gifNote: The macros need to be in curly brackets, only then will they be replaced by the actual values.

 

    5

 Save

Click ‘Save’ button to save the template.