Integration with 3rd. Party Systems through XML

 

There may be multiple scenarios where you would want the data feed of the service requests to be sourced in 3rd party systems as well as other ITIL processes within SapphireIMS. In order to achieve this, the system provides an utility to generate the XML feed of the service request data in the format as desired.

System provides standard SQL query builder interface to pass the desired service request number. To achieve this, follow the steps given below

 

1.       Open MySQL Query Browser

2.    Invoke the procedure sd_xml() by passing the required service request ID

 

SR_export_to_xml.gif

 

The following image is the xml content of the service request that was exported.

service_request_xml.gif

 

3.  Save the output as an XML output

 

The XML feed shall be consumed by the 3rd party system using standard API’s and the data shall be auto-populated in the form.