Creating a New MIS Report

MIS Reports

MIS (Management Information System) reports are an added functionality to enable quicker and meaningful reports for the administrators and system managers to get a complete understanding of the resources usage, uptime/downtime, performance or call tracking. This provides extensive reporting and analysis to support better decision making and to plan/organize the business operations.

MIS Reports are created by bundling reports from across the modules into a single report.

Creating a New MIS Report

On the SapphireIMS menu, point to 'Reports' and click 'MIS Reports'. This will display the list of in-built MIS Reports available.
To add a new report click on 'Add'. The following screen is displayed.

The fields are described below.

Sr. No	Field Name	Description
1	Report Title	The title with which the report would be referred.
2	Description	Brief description of the report to be created.
	Report Content Layout
3	First Page Title	Enter the title of the report which appears on the first page.
4	Enable Introduction/Summary	Select this check box if you want to provide an introduction/summary for the report. The Introduction appears at the beginning of the report and the Summary appears at the end of the report.
	Reports Selection
5	Report Category	Select the category of the report
6	Reports	Provides a list of all the system and SLA reports that are configured earlier. Select the report that needs to be created as part of MIS reporting
7	Access To	The Access control permissions for the Report can be set here.
	Role	Select one or more Roles for which the permission has to be given.
	Users	Select one or more Users for whom the permission has to be given.
	Access Permissions	Check one or more boxes to give permission to 'View', 'Edit', 'Delete' reports or check on 'All' if all permissions are to be given.
8	Override time period	Use this field to over ride the period of reporting for the selected reports. This allows the flexibility to use a common reporting period across multiple reports
9	Timeperiod	Select the time period with which the reports have to be overridden
10	Exclude Report(s) from being overridden	Select the reports that have to be excluded from being overridden with the time period and click to remove these reports from the list

Note: Service desk in-built reports are included in MIS Reports. Click the 'Report Category' drop down to select the reports.

Viewing MIS Report

1. Click 'Reports', 'MIS Reports' to display the MIS Reports listing screen.

2. Click on a report to view it in 'Report Viewer'

Click the icon, provide the page settings and click the 'Generate' button to export the report in PDF format.
Click the icon, to export the report in Excel format.

Editing/Deleting a MIS Report

To edit an MIS Report, select the report from 'Reports' > 'MIS Reports' and click 'Edit'. This displays the report edit screen.
To delete an MIS report, select the report from 'Reports' > 'MIS Reports' and click 'Delete'. The selected report is deleted on confirmation.