Questionnaire

Questionnaire allows you to create questions with multiple answers in a service desk project. These questions are visible whenever a request is submitted in that project. This is used to get additional information when either records are being submitted or states in transition.

Select 'CSAT & Questionnaire' option on the right hand side panel.
Click on 'Questionnaires'. The Questionnaire configuration screen is displayed.

The fields are described below.

Serial No	Field Name	Description
1	Name	Enter the Name. This will be the label of the Questionnaire in the Submit/Edit page.
2	Applicable States	Select the states for which the Questionnaire must appear.
3	Service	Select the services for which the Questionnaire must appear.
4	Category Sub Category Derived fields	Select the categories and sub categories for which the Questionnaire must appear. Check the box if derived fields need to be considered and select the derived fields.
5	Is Mandatory	Check the box 'Is Mandatory' if it is mandatory for the answer to be provided while submitting/changing state of the request.
6	Question Option	Enter the question and enter the option and click 'Add Option'. Similarly, you can add multiple options and click 'Add Option' each time. When you are done adding options, click 'Add Question' to add the question.

Click 'Save' to save the Questionnaire.
To delete a question click on against the question.
To edit a question click on against the question.