Service Catalogue Configuration

This topic details the steps to create a Service Catalogue. Service Catalogues list the services which are available for users with the description, availability of the service, what is in-scope and out-of-scope for the service, the output from the service, status (as to whether the service is rolled out), cost and time-line to provide the service. The Service Catalogue sets the expectations with users of IT services on what to expect.

Service Catalogues can be defined for each project for the services, categories and sub-categories which are defined in the project.

Note: Service Catalogue is applicable for Request Fulfillment type of projects only.

Before configuring the Service Catalogue, make sure that all the Services, Categories and Sub-categories are defined.

Select 'Service Catalogue' option on the right hand side panel.
Click on 'Service Catalogue Configuration'. A list of Service Catalogue entries (based on the services) are displayed.

Click on the Service to update the catalogue.

The fields for the Service Catalogue update are described below.

Serial No	Field Name	Description
1	Service Name	Service Name as given in the definition of the Service is displayed.
2	Service Description	Service Description as given in the definition of the Service is displayed.
3	Service Scope	Enter the scope of the service in the text box.
4	Out of Scope	Enter what is outside the scope of the service.
5	Available Service	Enter the Availability of the service.
6	Contact	Enter the contact details for the service.
7	Service Target	Enter the targeted deliverable or output of the service.
8	Service Status	Enter the status of the service (Active, under testing etc.).
9	Currency Format	Enter the currency in which the service will be billed,
10	Charge	Enter the charges for the service. All the Categories and Sub Categories are listed and the charge has to be updated individually for each.
11	Duration	Enter the time-line to provide the service. All the Categories and Sub Categories are listed and the duration has to be updated individually for each.

Click on 'Update' to update the catalogue.
Along with the Service Catalogue, if Quick Templates are also configured, then the Service Request can be directly submitted from the Service Catalogue.