Synthetic Transactions

Service Monitoring is about monitoring the quality of service from an end user point of view (User Experience). For example, if an e-mail service has to be monitored from an end user perspective, then it is not just about monitoring the status of the e-mail server, but also simulating the user experience by sending a mail and receiving a mail. This indicates the actual user experience.

The following are the key service monitor resources that can be monitored using SapphireIMS

- HTTP
- E-mail
- FTP

To enable services for monitoring, follow the steps mentioned below

Click the 'Settings' tab. In the 'Business Service Monitoring' section click 'Synthetic Transactions'
The screen displays the list of service monitor resources that are configured.
To edit a configured service monitor resource, click the resource name and the configured parameters are listed. Edit the parameters of interest, and save the details. The changed parameters will be reflected from the next poll interval.
To delete configured service monitor resources, select the resources using the check box and click ‘Delete’ button. The resources and all the data corresponding to the resources will be deleted from the system.

Synthetic Transactions Listing

To add a new service resource, click on the 'ADD' button to display the resource addition screen

The fields are described below.

Serial No	Field Name	Description
1	Resource Name	Provide the name through which the service monitor resource will be identified with.
2	Poller Type	Select the poller types from the drop down. The poller specifies the protocol used for the transaction. HTTP FTP E-mail PingPoller DNS Radius TCP For every poller type selected provide the respective details. For details on Http poller, go to the section Http Monitoring.
3	Poll Interval (in mins.)	Specify the polling interval for the resource to be monitored. (minimum polling interval supported is 3 mins.)
4	Poll status	By default the poll status would be ‘Enabled’. Only if it is set to ‘Enabled’ the polling would be performed.
5	Description	A brief description of the resource that is added,
6	Advanced	Advanced Settings which depend on the type of poller. Click on '+' to expand 'Enable Hostname Verification': Enables verification of the host name 'Allow Trusted Authority Signed Certificates only': Requires a signed certificate 'Custom Content Search': Searches for specific content to be returned by the site or application
7	Test	Before saving the resource perform a test by using this option. If the ‘Test’ returns success then SapphireIMS would be able to collect the data successfully for the configured resource. If the ‘Test’ returns a failure, then the provided details are not correct and SapphireIMS will not be able to collect the data for the resource to be monitored. Note: The 'Test' option is not available in a the Enterprise Plus edition.

Click on 'Save' to save the details.

Http Monitoring

Select the Http poller. The following screen is displayed.

Select the authentication mechanism.
If 'No Authentication' is selected, only the 'URL' has to be entered.
If 'Basic Authentication' is selected, the following screen is displayed.

The fields are described below.

Serial No	Field Name	Description
1	URL	Enter the URL of the site or application
2	Username	Enter the Username for login
3	Password	Enter the Password for login

If 'Login Authentication' is selected then the following screen is displayed.

The fields are described below.

Serial No	Field Name	Description
1	URL	Enter the URL of the site or application
2	Username	Enter the Username for login
3	Element Name (Username)	Enter the corresponding value for the selected Element Type to find the Username Text-box.
4	Element Type (Username)	Select the Attributes (HTML Element) used in the Login page to identify Username Text-box uniquely. Supported Element Types are: id, name, class
5	Password	Enter the Password for login
6	Element Name (Password)	Enter the corresponding value for the selected Element Type to find the Password Text-box.
7	Element Type (Password)	Select the Attributes (HTML Element) used in the Login page to identify Password Text-box uniquely. Supported Element Types are: id, name, class
8	Element Name (Login)	Enter the corresponding value for the selected Element Type to find the Login button. Note : for onclick type, enter the starting string of the Attribute value.
9	Element Type (Login)	Select the Attributes (HTML Element) used in the Login page to identify the Login button. Supported Element Types are: id, name, type, value, href, title, onclick
10	Element Name (Logout)	Enter the corresponding value for the selected Element Type to find the Logout button. Note : for onclick type, enter the starting string of the Attribute value.
11	Element Type (Logout)	Select the Attributes (HTML Element) used in the Login page to identify the Logout button. Supported Element Types are: id, name, type, value, href, title, onclick
12	Content to Verify Login	Enter the content in the Home page/Any other requested page from the given URL to determine the successful login.

Manage Discovered Applications

You can monitor the service resources discovered through the 'Discovery' module.

Click the 'Manage Discovered Applications' tab as shown in Synthetic Transactions Listing

To add a new service resource for monitoring, click 'Click here to monitor'. The service resource addition screen is displayed. Fill in the details as explained above.