Remote control of systems can be initiated
from three modules. From all three modules, click the icon represented
by the symbol of an eye '
' to enable remote access
of the system
The modes of access are as follows:
1.
On the SapphireIMS menu bar, point to 'Inventory'
and click 'Discovery'. In the
‘RC’ column, click icon to access the required systems.
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2. Click on any host to access the complete inventory of the system. On the top right hand corner in the ‘Actions’ drop down, you will notice the Remote Control icon
3. Finally, the remote access can be initiated when a service desk ticket is edited. For this it is essential to have previously linked an asset with an inventory resource. Also the correct asset needs to be selected during ticket submission