Business Service

BSM is a tool to monitor resources as a business service instead of individual components, measure overall health of the business service and configure thresholds to generate alerts when a particular condition is breached.

The Availability and Health of each Business Service can be monitored. Availability indicates the duration (as a percentage) of when the service is up and running in a given time period. Health is computed based on a defined rule. The rule can be made up of various parameters of the infrastructure resources with threshold limits set against each and weightages associated with each of the parameters. An example is given below.

Refer to the Health Rule shown above, configured for monitoring of health of a 'Helpdesk' service. The Helpdesk Service is dependent on the following infrastructure resources

In the rule above, the health rule is configured to be dependent on the following sub-rules:

Each of these parameters have equal weightage and contribute equally to the computation of health. The health can be monitored by going to 'Performance > Business Service > List View' and clicking on the service.

1. Click the ‘Settings’ tab. In the ‘Business Service Monitoring' section, click ‘Business Service'

2. Click ‘ADD’ to display a ‘Business Service' screen as shown below. Configuring a business service is mainly to monitor 'Availability' and 'Health' of the service, each of which is explained below.

3. Select the business service and click 'DELETE' to delete the business service.

4. Select the business service and click 'DISABLE' to disable the business service. To enable the business service again, in the 'Enabled Rules' drop down, select Disabled Rules, select the rule to be enabled and click 'ENABLE'

Availability

BSM Availability

Sr. No	Field Name	Description
1	Resource Category	Select the resource category the resource parameter should belong to
2	Resource Type	Select the Resource Type. Resource type will be listed based on the selected resource category
3	Configured Resource Name	Select the configured resource name belonging to the resource type. Only the resources that are configured for monitoring will be listed here. If Windows System Service Monitoring has been selected as the Resource category and Service has been selected as Resource Type, then either the description of the service obtained from the inventory scan or the custom description entered will be displayed below the Configured Resource Name field.
4	Resource Parameter	Select the availability parameter. Each of the resource types has a predefined resource availability parameter to be monitored
5	Condition	Select the condition ‘And’/‘Or’ appropriately for multiple parameters For e.g. If ‘MySQL Availability’ and ‘Oracle Availability’ resource parameter is added ‘MySQL Availability’ And ‘Oracle Availability’ would mean that the BSM service would be available only if both of the resources were available ‘MySQL Availability’ Or ‘Oracle Availability’ would mean that the BSM service would be available even if any one of the resources were available ‘MySQL Availability’ And (NOT ‘Oracle Availability’) would mean that the BSM service will be available only if MySQL is available and Oracle is unavailable
6	Add Parameter	Click to add the resource parameter. Multiple parameters can be added
7	Add Sub Rule	Click to add the sub rule formed by adding single/multiple parameters
8	Condition	Select the condition ‘And’/‘Or’ appropriately for multiple sub rules
9	Next	Click to go to next step
10	Skip	Click to skip the current step

Editing Availability Rule:

Select the check box and click the icon to move the configured sub rule up
Select the check box and click the icon to move the configured sub rule down
Select the check box and click to delete the configured sub rule.

Health

BSM Health

Sr. No	Field Name	Description
1	Even Weightage	Select this option if the weightage needs to be divided equally amongst multiple resources
2	Weighted Health	Select this option to display the ‘Weightage’ box. Enter the health percentage for the selected resource
3	Resource Category	Select the category the resource parameter should belong to
4	Resource Type	Select the resource type. Resource type will be listed based on the selected resource category
5	Configured Resource Name	Select the resource name belonging to the resource type. Only the resources that are configured for monitoring will be listed here
6	Resource Parameter	Select the health parameter. Each of the resource type has a predefined resource health parameter to be monitored
7	Value	Should Not Exceed: Select this option and enter a max value in the count box. Should Not Lag: Select this option and enter a minimum value in the count box
8	Tolerance Count	The tolerance count needs to be applied whenever a threshold breach happens. This helps to discount any occasional irrelevant spikes in the monitored parameter to be classified as an alarm. No alarm would be generated if the breaches happen within the tolerance count range
9	Add Parameter	adds the resource parameter. Multiple parameters can be added
10	Next	Go to the next step
11	Skip	Skip the current step

Details

BSM Details

Sr. No	Field Name	Description
1	Name	Enter a user friendly business service name
2	Description	Enter the description for the service
3	Poll Interval	Enter the poll interval time
4	Configuration Item (CI)	Select the configuration item or asset number from the list which has to be mapped to the business service
5	Back	Click to go back to the previous screen