SapphireIMS provides pre defined set of variables in service desk. These variables are a part of some screen in SapphireIMS. This section explains how to edit the variable value.
In the 'Settings' panel, click on the '+' sign to expand 'General Settings'. Click on 'Project Settings'.
Click the variable to edit the variable’s settings as seen below. These settings are with respect to that particular project.
Sr. No. |
Field |
Description
|
1 |
Setting Name |
The name of the variable will be displayed. It is not editable
|
2 |
Setting Value |
This is the default value which will be selected in a particular screen
|
3 |
Description |
Enter the name of the screens that will be effected as a result of the changes done here
|
4 |
Service Restart Required |
If this check box is enabled then a server restart is required for the changes to take effect
|