Notification Profiles

SapphireIMS provides a mechanism to send notifications to users belonging to any of the roles defined. To send notifications, notification profiles have to be defined which can be used in sending threshold breach notification or alarm unification notification or SLA breach notification.

To manage notifications, perform the following steps

1. Click the 'Settings' tab. In the 'Fault and Notifications' section, click 'Notification Profiles'

2. SapphireIMS provides a built-in notification rule for the IMS administrator as seen in the below image. You can also define or manage custom notification profiles

3. To add a new profile, click 'Add'. The notification profile creation interface is displayed.

New Notification Profiles

Sr. No	Field Name	Description
1	Name	Name of the notification profile
2	Description	Brief description of the notification profile
3	Business Event Profile	Select the Business Event during which the alarm notifications need to be generated even though it may fall outside business hours. This is used to monitor events during time windows when there are critical business processes being executed (e.g. month end payroll processing).
4	Holiday Profile	Select the Holiday Profile during which the alarm notifications should not be generated.
5	Roles	Select the roles to which the notification needs to be sent. The notification is sent to all the users attached to the role.
6	Users	Select the users to whom the notification needs to be sent
7	E-mail	Enable this for e-mail notifications
8	SMS	Enable this for SMS notifications
9	Launch	Enable this if any external application/script is to be executed. Select script package to be executed on WMI or SSH data collection type supported host(s) or click ‘Create Package’ icon to create a new package. Select the location of execution of software/script package when the alarm is generated Click Save Note: If the notification profile is selected for a poller, e.g. - 'HTTP Server Availability', a popup message 'Associated software/script for the notification profile is executed only on the SapphireIMS server on alert generation' is displayed

The image below is a screen shot of a mail generated when two or more users have the same time zone which is different from SapphireIMS server time zone. In this case, the mail also shows My Time which is different from the generated time at the server.

The image below is a screen shot of the mail generated when two or more users have time zones that are different with respect to each other as well as with the server.

Global Setting for Business Event and Holiday Profile

The Business Event and Holiday Profile can be set globally for all notification profiles.
Click on 'Settings' and 'Notification Profiles'. The notification listing is displayed.

On the top right click on . The Global Settings entry screen pops-up.

Select the Business Event profile and the Holiday Profile. Click on 'Update'.