A notification Profile can be used to define a notification rule where specific roles and users to be notified can be selected.
The users are notified via the selected mode of notification.
This profile can be used to send SLA, reminders and auto functional escalation notifications.
Configure pre notification profile:
In the 'Settings' panel, click on the '+' sign to expand 'General Settings'. Click on 'Notification Profiles'. Click 'Add'.
Notification Profile - Add
Sr. No |
Field |
Description
|
1 |
Name |
Provide a user-friendly name to identify the notification profile
|
2 |
Description |
A brief description of the notification profile
|
3 |
Roles |
Select one or more roles to receive notifications
|
4 |
Filter By Location/ Department/ Specialization/All |
Select Filter Condition
For e.g. if location box is selected then the notification will be sent to the selected role only if the location of the service desk record matches with the location of the selected role Click ‘Add Roles’
|
|
Add Users
|
|
5 |
Users |
Select the specific users to whom notification is to sent
|
6 |
Notify |
Apart from the selected roles and users you can select the ‘Owner’, ‘Submitter’ or ‘Approval Manager’ also for notification
|
7 |
External Email ID's |
Enter the e-mail ID that does not exist in the Sapphire IMS system
|
8 |
Mode of Notification |
Select ‘E-mail’, ‘SMS’ or ‘Launch’ as the means of notification
|
9 |
Email Notification Template |
Select the notification template that best suits your notification profile
|