Roles: Service Desk Engineer
You can open a service request from Incident Management in case the incidents are not events and can be handled by the request fulfillment group.
To Open a service request - SR from the Incidents
1. Select the 'Incident'/'Incidents' from 'Incident' > 'My Incidents' tab or 'Incidents' > 'All Incidents' tab or search for the incident.
2. Click the 'Actions' tab and select 'Create SR'
3. In 'New Service Request' form, type necessary details that are marked red and click 'Submit'.
4. A service request is submitted successfully. You will receive a confirmation message similar to the one shown below.
Select an incident and in the 'Actions' drop down box, click 'Link to Service Request' to link the incident to a service request.
Select the service request project from the drop down list box and select the corresponding request ID to which the incident has to be linked.
