Team Configuration

SapphireIMS provides a facility to create teams of service desk users to work on service desk records. A service desk user belonging to the team can only view tickets of all other team members including his tickets in 'My Team Incidents' / 'My Team Problems' / 'My Team Changes' or 'My Team Requests' as the case may be.

In the 'Settings' panel, click on the '+' sign to expand 'Group Access Control'. Click on 'Team Configuration' to display the Team Configuration listing page. Click 'ADD'

Sr. No	Field Name	Description
1	Name	Enter the name of the team
2	Description	Enter text to describe the team
3	Location	Select the location of the team
4	Department	Select the department to which the team members belong to
5	Organization Unit	Select the OU to which the team members belong to
6	Roles	Select the roles and the users who will belong to the team Note: Only 'Submitter' and 'Approval Manager' roles are listed here
7	Save	Click ‘Save’ button to save the team details