Fixed Fields

Each Service Desk record has a number of fields which are fixed. These are basic information which are entered while submitting the record and can be updated as the record progresses through the workflow. Each field has some attributes which can control the field. These pertain to whether the field is visible, mandatory and available in Child Records.

Configuring Fixed Fields

Click on 'Fields & Forms' option on the right hand side panel.
Click on 'Fixed Fields'. The Fixed Fields configuration screen is displayed. For the in-built projects, the fields are configured by default.

Select the role for which the fields have to be configured if the permissions are different from the Default. For a role, if there is no configuration done, then the default role permissions are used. If any other role is selected, an option is displayed to copy the default privilege. After copying the default permissions, specific fields can be edited.
The columns are described in the table below. The fields themselves are described in the topic Service-Desk->Basic Operations->

Serial No	Field Name	Description
1	Fixed Fields	Fields which are available for configuring.
2	Script	Indicates as green if the field has a validation script configured. Refer Service Desk->Settings->Fields and Forms->Customization Scripts for details on creating customization scripts.
3	Visibility	Select the box to make the field visible.
4	C. Visibility	Select the box to make the field visible in child records
5	Readonly	Select the box to make the fields non editable. The fields will be read only once the service desk record has been submitted.
6	C. Readonly	Select the box to make the fields non editable in child records. The fields will be read only once the service desk record has been submitted.
7	Display Name	Enter a name which will appear in the label which is displayed for the field.
8	Is Mandatory	Select this box to make the field mandatory.
9	Is Collapsed	Select this box to enable this block to be collapsed/expanded. Fields which have Is Collapsed selected are not editable fields and will be displayed with a '+' which can be clicked to expand the section.

After updating, click on 'Save' to save the configuration.