Repository means SapphireIMS central repository for all types of documents.
The user with administrator access rights can upload a document in the repository; users who are included in at least one project can download the uploaded document as and when required. Follow the steps below to add a document in the repository.
To upload documents into the repository, repository category and sub-category must be created. To do this, go to Self-Service Category and create the repository categories. See Self Service Category
The path for storing repository files can be changed to a different server or a network storage device. To do this set the path in the Global Settings 'ATTACHMENTSPATH', As an example, a network path could be like '\\172.16.11.138\d$\Desktop\CustomRepository'
1. Click the ‘Settings’ tab. In the ‘Service Desk Configuration’ section click ‘Repository'
2. Click ‘ADD’ to display ‘Upload File’ window. Refer to the image displayed below
3. Click ‘DELETE’ to delete the selected document
4. ‘Audit Log’ tab displays the ‘Download Time’ and the list of users who downloaded the document
|
5. Once a document is uploaded user can download the respective document by selecting ‘Repository’ from ‘Service Desk’ menu and clicking the required document.
Once a document is uploaded, it can be changed or re - uploaded.
1. Click ‘Settings’ and from ‘Service Desk Configuration’ section click ‘Repository'.
2. Click on the component to be edited.
3. Select the new component file or document file to be uploaded and click ‘Upload’.
Important: To download
a document, the user must be included in at least one Service Desk Project
’ to add one or more user