1

Service, Category,

Sub Category

Select 'Service', 'Category' and 'Sub Category' based on the type of request you want to  submit

Service - To view the detail description of the selected service click icon

Note: Select a service and click the icon '' to make the service as default service. This is the user level default service and will take precedence over project level default service

      2

Location, Department

Set the config settings key 'Location/Department can be customized by editing the settingkey' to enable or disable the fields

      3

Source

Select the mode of submission. If 'Email' or 'Phone' is selected, select the user who is responsible for ticket submission. If 'Bulk Call Submission' is selected, select the CI. Please refer to CI Details

Note: 1.Select a source and click the icon '' to make the source as default source. This is the user level default source and will take precedence over project level default source

2. If 'Email' or 'Phone' is selected, you can create a new user by clicking on the 'Create New User' icon

     4

Asset

Refer CI Details

     5

Title

Type the service request title

     6

Description

Type the brief description on the nature of the request

     7

Service List

Select the services applicable for this ticket

     8

Attach

'Attach' helps you attach any additional supporting documents that might be of any help  to the support engineers