Submit a Change
Request
User Roles: Change Requester
To initiate a 'Change
Management' process a submitter must submit an 'RFC (request for change)'
for approval.
An RFC is a collection
of information regarding Summary of the Change, Description, Change Category,Urgency,
Impact and Submitter's Information. Once an RFC is submitted, it follows
the workflow configured in the 'Change Management' project.
This section explains how to submit a new
change
Fill in the details
in the 'New Change' form as per the explanation given in the table below
and click 'Submit'
Sr.
No |
Field
Name |
Description |
1 |
RFC Category |
Select
RFC Category based on the type of change request you want to submit |
2 |
CI Details |
Refer
CI Details |
3 |
Impact, Urgency, Priority |
Select
the 'Urgency', 'Impact' and 'Priority' drop down list box based
on how quickly you want the change request to be approved |
4 |
RFC Title |
Type
the change request title in the 'RFC Title' and 'RFC Description'
text box respectively |
5 |
RFC Description |
Type
the brief description on the nature of change |
6 |
Reason for Change |
Type
the reason for submitting a change |
7 |
Impact of not changing |
Type
briefly what will be the impact of not implementing the change |
8 |
Attach |
'Attach'
helps you attach any additional supporting documents that might
be of any help to the support engineers |
|
