1

Title

   Type the problem title or the nature of problem

     2

Description

Type the brief description or the nature of problem

     3

Service,Category,

Sub Category

   Select the 'Problem Category' based on the type of problem you want to submit

     4

Impact, Urgency, Priority

Select the 'Urgency', 'Impact' and 'Priority' from the drop down list boxes based on how quickly you want the problem to be resolved

     5

Problem Type

   Currently the only value it takes is 'Problem'.

     6

Source

   Select the source of the problem record which can be either proactive creation

   (Pro-active Problem Management) or submitted from incidents (Bulk Record  

    Submission)

     7

Location

   Select the Location of the submitter.

     8

Department

   Select the Department of the submitter.

     9

Expected Closure Time

   Enter the expected closure time for the problem.

     10

CI

In case the problem pertains to an asset or any other configuration item you can select it. Refer CI Details

     11

Additional CC Mail Id

'CC Mail Id' text box can be used if the problem request details needs to be copied to a person in particular

     12

Additional Contact Numbers

Type any additional contact numbers

     13

Attachments

'Attach' helps you attach any additional supporting documents that might be of help to the support engineers