Asset Operations


 

This topic describes the various Asset Operations which can be performed.

Note.gifNote: The system prevents concurrent updates to an asset. If another user has updated the asset after the data was retrieved, an alert will be displayed on trying to save the changes. The asset screen will be refreshed with the changes and the modification has to be repeated.

Viewing an Asset

 

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Asset Management Options

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Serial. No

Option

Description

     1

Change Status

Allows you to update the asset status. Refer to the section Change Status.

     2

Verify Barcode

Verify the asset through a bar code scan. Refer to the section Verify Barcode.

     3

Modify

Modify the asset details of multiple assets using a template. Refer to the section Modify for details.

     4

Import

Use a template with some of the attributes pre-filled for creating assets. Refer to the section Import for details.

     5

Generate Barcode

Generate a Bar code with the asset number. Refer to the section Generate Barcode for details.

     6

Create Record

Create a Service Desk Record linked to the asset. Refer to the section Create Record for details.

     7

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Add a new asset. Refer to the section Add a new asset.

     8

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Delete one or more of selected assets.

     9

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Select one or more assets and click on 'Archive' to move the asset into archival when it is no longer active.

 

 

Add a new Asset

 

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Serial No

Field Name

Description

1

Asset Type

Select the asset type that you wish to add

 

2

Asset Number

A unique Asset number is generated for the asset. Click on 'Generate' to generate an asset number based on the asset number format defined. If a custom asset number definition is configured, then a pop-up is displayed to enter the selections. Refer to Settings->Service Desk->Configuration->Assets->Custom Asset Number Definition for details.

3

System Name

Name of the asset

 

4

Project

Use this to associate an asset to a department/project.

 

 

Asset Relationship

 

 

5

Make it as child of another asset

Check this option if the defined asset is a child of another asset (for instance it could be a personal printer that is connected to a CPU). If this option is set you need to provide the parent asset details

7

Link with Inventory Resource

If the asset is discovered as part of the SapphireIMS discovery, then choose the inventory resource. This will link the defined asset to the discovered device in SapphireIMS. You can select the discovered device from the list or click on CMDB-Asset-AddSrchInvIcon.jpg to open the search window.

8

Site Name

Enter the site name (office/branch etc.) where the asset is physically located

9

Department

Enter the department name to which the asset belongs

10

Location

Enter the location of the asset.

11

Custom fields

If you have defined custom fields for the asset this will get listed here. Enter the custom fields. In the screen above, the custom fields include the server specification, purchase details, warranty information and cost details.

12

Asset Reconciliation Rule

 

You can enter the value of either the Host Name, BIOS serial number or the MAC address or the asset tag in the Asset. This is used to reconcile with the inventory. This value is used to map the entry in the asset database with the inventory data collected from the network.

 

Asset Life Cycle

 

 

13

Status

Choose the status of the asset. Appropriate additional options are listed based on the status chosen. The asset is also mapped with the service request to enable the tracking of the status change against the user request and the reason for the change, For example, if the status is changed to Allocate, the Allocate to and Service request no. options are provided.

'Allocate To' drop down list box displays Employee Name by default. You can change this to display Employee Id.

To change the 'Allocate To' field to 'Employee ID' locate the variable 'Asset Allocation Field Display Configuration' in 'Settings' >' Advanced System Settings' > 'Global Settings'  

 

14

Attachments

Click on the Attachment to add an attachment. A Pop-up is displayed which allows you to enter the name of the file to upload and a comment. After entering the fields, click on 'Attach'.

 

 

Editing Asset Details

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Associated Records

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Relationships

This option is used to configure the relationship between assets. An asset can be related/mapped to one more assets, contracts or CI. For example. a printer can be related/mapped to a desktop. Configuring the relationship helps in knowing the dependencies between the assets so that any impact can be known. For example, if a server is shut down then the dependent assets which could be applications could be viewed. In-turn if there are users defined as dependents for the application, they could be informed. Such relationships could be visualized in a tree view.

CMDB-New-AssetRelationship.jpg

 

Sr. No

Field Name

Description

1

Asset Type

Select the asset type from the list. Asset type refers to the different 'CI Types and Attributes' that have been added.

 

2

Asset No

The assets of the selected asset type will be listed here. Select the asset number of the asset which is related.

 

4

Relationship Type

Select the relationship type from the pre-shipped list or from the user defined list for the selected asset type. This will be displayed in the ‘Tree View’.

Note.gifNote: If you do not want the pre-shipped list to appear in the drop down, change the global settings key 'Enable/Disable Asset preshipped relationships' to 0.

 

5

Relation

This defines the type of relationship between the assets which can be a forward or inverse relationship. For example if the relationship type is 'Runs/Runs on' then the relation allows you to select between 'Runs' and 'Runs on'.

6

Add

Adds the relationship.

Note.gifNote: One to many relationships can be created for e.g. a printer can be mapped to multiple desktops.

 

7

 CMDB-Asset-RelationDelButton.jpg

Deletes the added relationship.

 

 

8

Parent Relationship

This section displays the details of ‘Parent Asset’ that is the asset where the relationship was created.

Note.gif Note: This relationship cannot be deleted from this asset screen. Navigate to the parent asset to delete the relationship.

 

 

 

History

CMDB-New-AssetHistory.jpg

 

View Depreciation

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CMDB-New-Dep2.jpg

 

 

Change Status

CMDB-New-ChgStatus.jpg

 

Verify Barcode

SapphireIMS provides a facility to generate bar codes for assets. The bar code can be printed and physically placed on the asset. SapphireIMS supports a physical verification audit to be conducted on the asset using bar code scanner devices or the mobile application. For configuring the bar code refer to Settings->Assets and Inventory Management->Assets->Bar Code Configuration.

 

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Modify

If one or more attributes has to be changed for multiple assets, then a modify asset template can be created and used. Refer Settings->Asset and Inventory Management->Assets->Import Templates for details on Asset Import Templates.

 

CMDB-New-AssetModify.jpg

 

 

Import

Instead of entering the entire details of the asset while creating manually especially when there is a large quantity of similar assets, a template can be created where much of the common information can be pre-filled. Once the asset is created, it can be updated to modify fields specific to the asset. Refer Settings->Asset and Inventory Management->Assets->Import Templates for details on Asset Import Templates.

CMDB-New-AssImp.jpg

 

Generate Barcode

 

Create Record

Note.gifNote: The Global Settings key 'Enable Service Desk Ticket Submission for Asset' must be set to 1 to enable this feature.

SapphireIMS provides a facility to create a Service Desk record for an asset and link it.

CMDB-New-AssetSDPrj.jpg

 

 

Asset Audit Log

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Grid View

The Grid View displays the asset information in a tabular format. The view can be customized. Assets can also be exported into an Excel spreadsheet and the steps are described in the next section.

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CMDB-New-AssetDetailGrid.jpg

 

 

Customizing the View

CMDB-New-AssetViewCustomize.jpg

 

Excel Export of Assets

 

View Asset Depreciation

Note.gifNote: This feature needs to be enabled and the depreciation details configured in order to view the calculation. Refer to Settings->Asset and Inventory Management->Assets->Depreciation Scheduler for details on the configuration.

CMDB-New-AssetDepList.jpg