About the User Guide
SapphireIMS Overview
Getting Started
Home
Fault
Performance
IT Automation
Inventory
CMDB
Reports
Service Desk
    Introduction
    Overview
    Basic Operations
    Service Desk Common Features
       Service Level Agreements (SLA)
       Escalate to Management
       Linking Records
       Import Service Desk Records
       Technician Availability
       Sign-in and Sign-out
       Bookmarks
       Calendar
       Scheduled Tasks
       Standard Operating Procedures (SOP)
       Child Records
       Sending E-mails
       Submitting Records through E-mail
       Bulk State Transition
       Knowledge Base
       Repository
       Using the Service Catalogue
       Using QuickTemplates
       Multi-Level Approvals
       Email Approval
       Providing Feedback
       Viewing Archived Records
       Participating in User Survey
    Incident Management
    Service Fulfillment
    Problem Management
    Change Management
    Reports
    Dashboards
    Settings
SapphireIMS Mobile App
Settings
Appendix